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Frequently Asked Questions
 

What do I need to know when buying a used (undeployed) airbag?
When can I expect delivery of my order?
What should I do if I have not received my Order?
What kind of warranty do I get with my purchase?
Will there be a handling fee for my order?
Can I arrange my own shipping?
Receipt of damage product?
Will you ship freight items to Canada or outside the USA?
Who receives my emails?
Why does it cost so much to ship of airbags?
How does Inland Auto Parts know what parts fit your request?

Q1. WHAT DO I NEED TO KNOW WHEN BUYING A USED (UNDEPLOYED) AIRBAG?
We sell undeployed OEM airbags which were removed from used vehicles. These airbags have never been deployed or repacked. For a used airbag to operate properly, a qualified installer must install the used airbag in accordance with the vehicle manufacturer's specifications. Any used airbag that is not installed correctly will subject passengers in a vehicle to risks of serious injuries, including death, which may arise as a result of the improper installation of a used airbag. Factoryairbags.com makes absolutely NO warranty, express or implied, as to the fitness for a general or particular purpose or of merchantability in connection with any sale of used air bags. ALL AIRBAGS ARE SOLD "AS IS". Used airbags are not tested by Factoryairbags.com to meet any safety standards. The installer of an airbag must test whether the airbag will function properly. The purchaser of a used airbag from Factoryairbags.com agrees to accept all risks of damages or injuries, including death, relating to the use of a used airbag.
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Q2. WHEN CAN I EXPECT DELIVERY OF MY ORDER?
You can expect most packages to be delivered to their destination within FIVE to TEN (5 to 10) BUSINESS DAYS!
Orders are processed within 24 business hours after full payment has been received and items will leave our facilities within 2 business days after processing.
Tracking info is provided 24-48 hours after your item has been shipped. A notification is sent via e-mail with tracking information. Please be sure you have provided a current email address and check your junk email as communications from Factoryairbags.com may not make it past a filter.
IF YOU HAVE BEEN WAITING OVER 10 BUSINESS DAYS FOR YOUR ORDER, AND STILL HAVE NOT RECEIVED IT, PLEASE REVIEW OUR INFORMATION FOR ORDERS NEVER RECEIVED.
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Q3. WHAT SHOULD I DO IF I HAVE NOT RECEIVED MY ORDER?
If you have waited 10 days for normal delivery and have not received your order, please contact our shipping department at sales@factoryairbags.com
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Q4. WHAT KIND OF WARRANTY DO I GET WITH MY PURCHASE?
All airbags on Factoryairbags.com are sold in “AS IS” condition. Inland Airbags will only sell vehicle specific interchangeable parts per our database. As every vehicle has different color interiors make sure you are being sent the correct color before shipment as there are no returns.
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Q5. WILL THERE BE A HANDLING FEE FOR MY ORDER?
YES! This fee will cover Hazmat packaging materials needed to provide safe arrival of your purchase. This is included with our shipping charge.
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Q6. CAN I ARRANGE MY OWN SHIPPING?
No, due to the Hazardous Material requirements for shipping air bags by commercial carriers. Please allow us to select delivery method / carrier. It has been our experience that Inland can provide better service for our customers when we package items, decide shipping method, and coordinate freight pickups. We have selected our commercial carriers very carefully in order to provide the best USA coverage and care for our products. Buyer/Customer can not arrange there own commercial shipping when purchasing items off Factoryairbags.com. Please do not ask us to bill your shipping account or use another carrier. Thank you for your consideration.
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Q7. RECEIPT OF DAMAGE PRODUCT?
If you receive a part that is damaged, you must sign for the shipment as "received damaged". The shipping company will then be responsible for the damaged part. After signing for and receiving the part, contact our customer-service team by phone, and a member will assist you with the damage claim and part replacement process. Please have your invoice number available when you call or email us. See Shipping Claim info.
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Q8. WILL YOU SHIP ITEMS TO CANADA OR OUTSIDE THE USA
Factoryairbags.com will ship worldwide. Factoryairbags.com will ship globaly for an additional shipping and handling fee, check with your Factoryairbags.com representative about rates.
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Q9. WHO RECEIVES MY EMAILS?
E-mail requests will be sent directly to our expert customer-service team to be answered promptly. Requests should include detailed questions about part orders, or inquiries for parts that either do not have a part interchange, or are not ordinarily in inventory. Please be as detailed as possible, and make sure to include the VIN, name of the part you are looking for, and any other relevant information that may be useful, including color of the air bag requested. Feel free to ask any questions you may have - our goal is to assure that the part that you get is the part you need.
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Q10. WHY DOES IT COST SO MUCH TO SHIP AIRBAGS?
Air Bags are considered a HAZMAT item, and require special packaging to ship. Air bags do NOT include the module which must be purchased separately.
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Q11. HOW DOES Inland Airbags KNOW WHAT PARTS FIT YOUR REQUEST?
First, we have been selling recycled auto parts for many years. Also we have a database that tells us what year, make, and model fit other years, makes, and models. Inland Airbags will only sell vehicle specific interchangeable parts per our database.
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Shipping Claims
You must inspect your purchased item(s) when you receive them and immediately notify Factoryairbags.com at sales@factoryairbags.com if the item(s) were damaged at the time you received them. All damage claims must be made within three days of receipt. You must retain all packing materials and shipping documents so we can investigate the cause of the damage.
By submitting payment to purchase a part from us or accepting delivery of a part purchased from us, the buyer accepts and agrees to all of the terms above.

Inland Airbags will make every reasonable effort to replace the damaged or missing items provided it was noted on the paperwork you signed at the time you received the order. No Claims will be allowed without such notes being made. You must take a digital photo too. You must save any damaged material and have it available for pickup. If you submit a claim for damaged material and do not have the damaged material for us to pick up, you will be billed for the replacement material and the freight to get it to you. If you refuse an order, you will be charged the actual original freight cost, the return freight cost and any restocking fees that might apply, which usually range from 10% to 25% of the order. We cover shipping charges if there is damage to the item due to shipping. *Please note: If there is extensive damage to the carton, refuse the order and contact a Customer Service Specialist at 1-909-987-7678. Please have your order number available when you contact the Customer Service Specialist.


 
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